Shipping policy
Shipping: All standard orders are shipped within 3-5 business days through USPS. Special orders may require additional processing time, and turnaround is subject to availability. Customers will be notified if additional time is needed to fulfill a special order.
River Turquoise is not responsible for packages once they have been delivered to and are in the hands of USPS. This includes, but is not limited to, items that are lost, stolen, or damaged after shipment.
Shipping Schedule- Orders are shipped Monday, Wednesday and Friday
Important Shipping Notice
We offer Route Shipping Protection at checkout. Effective 10/1/2025
- Route shipping protection covers orders that are lost, stolen, or damaged in transit.
- If you do not add Route, your package will not be covered once it leaves our shop.
If Route Shipping Protection is not added, orders shipped via USPS include only the standard insurance coverage of up to $100. Any amount beyond this limit will not be insured by USPS or covered by our shop.
For peace of mind, we highly recommend adding Route Shipping Protection to your order. Effective 10/1/2025
Check out Route.com for more information.
Combined shipping policies
To ensure proper coverage, items with Route protection insurance cannot be combined with items without insurance. If insurance selections differ, orders will ship separately and separate shipping charges will apply. Please insure all items if you wish to have them shipped together.